This is a short course to assist claims technicians that are professionals who are responsible for paying out claims to their policyholders by gathering and checking claim details and making sure that the premium has been paid. These technicians must issue claim forms or using the telephone to gather more information from their policyholders.
The Claim Assessment - Theft and Burglary Programme (SC - CA - TB) concentrates on the assessment and quantification of theft and burglary claims. Students will learn the finer skill of assessment and identifying of any irregularities in the type of claims. This is a 100% online course with no classroom component.
This Investigative interviewing Programme (II - IC) concentrates on the interviewing of witnesses and the insured from an investigative perspective. Students will learn the finer skill of interviewing and how to prepare for an interview and what questions to ask. This is a 100% online course with no classroom component.
This Fire Investigation - Insurance Claim Programme (PIV - SC - FI) concentrates on the investigation of vehicle and building fires. It is assumed that the student has successfully completed the PIV Programme or a similar course capturing the required knowledge. This is a 100% online course with no classroom component. Veldt fire investigations will be dealt with in a separate course (Veldt Fire Investigations).
This Scene investigations - Accidents and Stolen Vehicles Programme (PIV - SC - SI) concentrates on the investigation of accident and stolen vehicle claims. It is assumed that the student has successfully completed the PIV Programme or a similar course capturing the required knowledge. This is a 100% online course with no classroom component.
This programme is not dealing with the actual response procedures but with the reactive response once the security personnel or the first responder arrives on scene and they have dealt with the emergency.
A first responder is:
1. First person to encounter a crime scene
2. Could be the fire fighter , police , medical staff or security personnel
A Vehicle Damage Quantifier (VDQ) determines the real and actual cost of reinstating the vehicle to the condition it was in before the incident that gave rise to the damage or loss or claim. As part of this process, the learner will verify the cause of the damage, determine the values of the vehicle before and after the incident, provide rectification guidelines and interact with the client or insurance company to take the quantification and rectification processes forward.
The occupational qualification also covers a range of technical (practical) skills and work experiences in panel beating, automotive vehicle painting, and in mechanical and auto-electrical aspects to assist the learner with the requisite knowledge to determine the quantum accurately and professionally.
The learner will not be able to perform any repairs on the damaged vehicle. While this qualification will serve the needs of the vehicle damage quantifier (motor body estimator) it will serve as a basis for the aspirant motor vehicle insurance assessor who, upon completing this qualification, will need to complete other insurance-related training relevant to that occupation.
A Claims Administrator is responsible for managing and overseeing the process of filing, evaluating, and resolving claims for a company or organisations. They act as liaison between the claimant and the the company or organisation.
Duties include
1. Reviewing claims: The claims administrator reviews claims submitted by claimants to determine if they are valid and meet the eligibility criteria.
2. Communicating with claimants: The claims administrator communicates with claimants to request additional information or documentation and to provide updates on the status of their claims.
3. Evaluating claims: The claims administrator evaluates claims based on the information provided and any applicable laws or regulations to determine the appropriate course of action.
4. Resolving claims: The claims administrator is responsible for resolving claims by making decisions on whether to approve or deny claims, and by determining the appropriate amount of compensation or settlement.
5. Maintaining records: The claims administrator keeps detailed records of all claims, including the claimant's information, the type of claim, and the resolution or outcome.
Overall, a Claims Administrator plays a critical role in ensuring that claims are processed efficiently and fairly, and that claimants receive the compensation they are entitled to under the terms of their policies or agreements.
Exact same course as the Professional Insurance Verifier Programme - specifically developed for Udemy students.
Investigation & Verification of Insurance claims to determine the merit of the circumstances of the loss and to submit a report to the Insurer in order to make a decision whether to accept or decline liability in terms of the policy wording and conditions that apply which will ultimately lead to a saving to the Insurer.
The programme consists of 31 modules.
Investigation & Verification of Insurance claims to determine the merit of the circumstances of the loss and to submit a report to the Insurer in order to make a decision whether to accept or decline liability in terms of the policy wording and conditions that apply which will ultimately lead to a saving to the Insurer.
The programme consists of 31 modules.
